Joana Padua is an Insurance Support Specialist providing backend support to the team at First State Insurance, with a primary focus on personal insurance. She assists with home and auto insurance quoting, reviewing account notes and follow-ups, organizing documentation, saving policy files, and keeping client and prospect information updated.
Joana helps support the agency’s work with individuals and families looking for personal insurance coverage. Behind the scenes, she helps gather and organize information for quotes, checks accounts for missing or outstanding items, and makes sure documentation and records are kept organized so the team can respond to clients efficiently.
She enjoys the detail-oriented side of insurance and continues to expand her knowledge of home, auto, and other personal insurance products. Her approach is centered on accuracy, organization, and consistent follow-up, helping the First State Insurance team provide a smooth experience for clients.
Outside of work, Joana is a hands-on mom who enjoys biking, staying active through fitness and exercise, and helping with fish farming. She also enjoys learning new technology and finding practical ways to stay organized and productive.